Firstly, before talking in detail about the circumstances under which a refund will be granted to you, we need to tell you the background behind our Refund Policy:
- We are not selling you betting/gambling tips or advice; we are selling you a data-and-information-based-service only. What you do with the data/information we post on this website is your concern, not ours. You shall be deemed to be fully aware of that fact and to have checked prior to making use of our Services that you are comfortable that we only provide data/information and have satisfied yourself that the level and quality of such data/information we provide completely suits your needs. Refund requests based on the fact that our Program's predictions did not result in the outcome predicted shall be deemed to be non-valid grounds for claiming a refund or for making any other claim against us.
- In elaboration of the above, please bear in mind that nobody ever has to subscribe to obtain our Services until they are 100% confident that what we are going to supply them with is a first-class data/information Service. In order to give newcomers to our website the required level of confidence in the usefulness of our Services, access to the backup data for all past weeks' predictions is available to all users/visitors, even though they may not be Subscribing Members. Added to that, if you subscribe to us through your Facebook Account you will receive a 30-Day Free Trial period before you have to start paying any subscription, and you will be free to cancel at any time during or at the end of that trial period; you will therefore be deemed to have satisfied yourself that our Services provide you with exactly what you need if you do not cancel before your first subscription payment becomes due.
We used to give all newcomers free Services for 2 weeks, after which they were required to subscribe. You may not believe this but, eventually, by comparing the number of users each week to the number of “newbie” registrations, and by carefully checking email addresses and ISP addresses with the help of some analytical software, we were able to establish that we had at least 1,500 regular users who re-registered with us every 2 weeks in order to get continuous free Services! Over the 2+ years this went on for, we lost out on about £150,000 worth of revenue! The fact that we were on page 1 of Google for the whole of that period for the search phrase “soccer predictions” was of little compensation to us!
But having said all that, we do nonetheless offer refunds to comply with statutory and legal provisions, as indicated below.
Refunds for New Subscribing Member:
All payments for our Services will be due from you either on a monthly recurring basis in advance or an annual "one-time" per year payment in advance. In compliance with the UK’s “Office of Fair Trading Distance Selling Regulations”, if at any time within 7 days of paying your first subscription you decide that you wish to cancel your subscription, then we undertake to refund you in full following your request to us to do so. For the reasons given above, this does not and will not apply to you if you subscribed through your Facebook account and did not cancel during or at the end of the 30-Day Free Trial period, and your subsequent cancellation after the 30-Day Free Trial period will therefore be dealt with in the same way as a "Regular Subscribing Member" according to whether your subscription was for a monthly recurring payment or an annual charge (see below).
Your request to cancel your subscription must be emailed to firstname.lastname@example.org, and must clearly notify us of:
- your decision to cancel your subscription (sent from the email address you registered with us for signup purposes),
- your subscription payment details (such as payment date, reference number, etc.), and
- your User Name.
Where you are due a refund for cancelling within that 7-day period, then we undertake to refund you as soon as possible in full accordance with PayPal's refund policy. However, if you cancel after that 7-day period has expired, then you will be considered to fall under the category of "Regular Subscribing Member", in which case refunds will be handled/treated as described below.
No Refund for Regular Subscribing Monthly Member:
If you do not cancel your subscription within the first 7 days of paying your first monthly subscription then you shall be deemed to be a Regular Subscribing Monthly Member. If thereafter you decide to cancel your monthly subscription, then there shall be no refund due to you no matter how much time remains to run on your current month's subscription; you will however be able to continue to avail yourself of our website's Services until such time as your current subscription expires.
Should we fail to provide Services to you through this website for any given week (from Monday of that week until the following Sunday of that same week) where suitable matches for selection were being played (whether such failure was due to server failure or any other reason whatsoever), then for each such full week of unprovided Services we will automatically add on an extra week of Services to your account (and which you can check by reference to your “My Account” details).
Refund for Regular Subscribing Annual Member:
If you do not cancel your subscription within the first 7 days of paying your first annual subscription then you shall be deemed to be a Regular Subscribing Annual Member. Once you have become a Regular Subscribing Annual Member we will only effect a 'strict pro rata' refund in the event of our failure to provide “paid-for” Services under the circumstances described below, and where the Member has specifically requested a refund in respect of such failure (see below for further explanation as to what 'strict pro rata' means).
Should we fail to provide Services to you through this website for any given week (from Monday of that week until the following Sunday of that same week) where suitable matches for selection were being played (whether such failure was due to server failure or any other reason whatsoever), then for each such full week of unprovided Services we will automatically add on an extra week of Services to your account (which you can check by reference to your “My Account” details).
In the very unlikely event that we fail to provide the Services for a period longer than 4 weeks then, following the receipt by us thereafter of an explicit request from the Member stating that reason, we will issue a refund to that Member for all such weeks of unprovided Services. The value of such refund shall be calculated on a strict pro rata basis to the amount that the Member paid us in anticipation of receiving the Services compared to the number of weeks of Services provision which such payment represented and the actual number of weeks of Services provided. For the foregoing purposes a new week of Services shall be deemed to commence on a Monday, after midnight GMT on the immediately preceding Sunday. Refunds will be made in the currency in which payment was received through PayPal. For the purpose of this provision, the charges for a Regular Subscribing Annual Member shall be deemed to be for 52 weeks.
If the refund request is made for any other reason than our failure to provide Services, then the refund amount due to the Member shall be the annual subscription amount paid by the Member reduced by an amount calculated by multiplying the actual number of months of Services actually provided to the Member up to the date the refund request was made by the monthly charge for Regular Subscribing Monthly Members applicable on the date of refund request.